SDK Type mismatch (String Data, Boolean& AdditionalCostInvoice)

Issue:

Orders failed to be raised in Pastel Partner due to decimal values being sent as commas and not periods.

Applies to:

sage-50cloud-pastel-partner

Solution:

When raising an order at source, Stock2Shop is trying to send values with a comma in it instead of a period (" . “). This causes a long-running task which inevitably fails. A change will need to be made on the server on which Sage 50cloud Pastel Partner is installed.

Follow the steps below to resolve the queue error:

Go to Windows search and click “Run…”.
In the search box or Run window, type “regedit” and press enter.
Go to HKEY_USERS > DEFAULT > Control Panel > International.
Look for “sMonDecimalSep”.
Double click on “sMonDecimalSep” and edit it from a " , " to a " . “.

Depending on your version of Windows and how it’s configured, you may see a User Account Control dialogue box where you’ll need to confirm that you want to open Registry Editor.

Go to Windows search and type in “services”.
Click on the service’s icon.
Find the two services named “Apifact Tunnel” and “Apifact Connector”.
Restart both services.
Confirm that the services are both running.

Once the Apifact services have been restarted, you will need to retry any queue errors that have accumulated.