Order Amount Does Not Match Payment Amount

B2B Trade Store - Order Amount Does Not Match Payment Amount

Issue:

This error can occur frequently if you have a shipping method based on the cart. When the quantity is adjusted in the cart of the checkout page, it adjusts the shipping cost (cart based rate) value. This does not update the cached value of the order total.

Applies to:

b2b-trade-store

Solution:

If your B2B Trade Store has a shipping method based on the cart value, you will need to notify your B2B customers that they should refresh their page before placing the order on the trade store to prevent this from occurring.

Alternatively, you can follow these steps:

• Skip the queue error and recreate the order on the B2B Trade Store, ensuring to first refresh your browser before checking out.
• Open the order in question by navigating to the Stock2Shop console > Orders > View.
• Search for the order that has not processed.
• Click on the three dots of the order > View.
• Check all the order data to ensure everything is correct ie, Shipping values and line item totals.
• If the order data is correct, click the green “SEND” button - This will then create the order in your ERP.
• Navigate to the Queue > View.
• Skip the error related to the order that was just processed.