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No product found due to missing or invalid ID

No product found with the ID equal to [ID] 'woocommerce_api_no_product_found'

Issue:

A product update sent to WooCommerce has failed as the product was not found on the site by its internal WooCommerce ID.

Applies to:

woocommerce

Solution:

Products are linked from Stock2Shop to WooCommerce using the WooCommerce internal ID of the product and variant. When a product is not linked correctly, no updates will happen on the website. The link can be incorrect if any the following has occurred:

  • When the product initially tried to sync to the website, there was a queue error and the “Add” instruction was skipped without resolving the issue.
  • The product has been removed / changed on WooCommerce causing the IDs to change after S2S created or already linked to the product- You will need to resend the product to the website either by creating the product again or auto linking to a product that is already on the website.

Removing the product off your website and re-adding it from Stock2Shop:

  • Log in to S2S > Queue > Failed > Click 3 dots on failed item > View product to see which product you need to fix.
  • View the SKUs on the variant tab.
  • Login to WooCommerce backend > Products > Search for the SKUs that you just found in S2S with the error > delete all those SKUs off WooCommerce if you find any.
  • Go into the product in Stock2Shop and perform a re-link.
  • Skip any and all updates (failed) to do with the product that was already in the queue. A new ‘ADD’ to WooCommerce queue item will be added at the back of the queue.

Relink to existing products on website:

  • Enter your Stock2Shop console.
  • Follow this guide to re-link the affected product(s).