No product found to update in channel

No product found to update in channel

Issue:

When Stock2Shop is trying to update a product on the website, the product is not found. Stock2Shop does not have the correct channel links to the product on the website. The system needs a channel product code and a channel variant code to be able to update the product.

Solution:

You will need to resend the product to the website by either creating the product again, or re-linking to a product that is already on the website.

Removing the product off your website and re-adding it from Stock2Shop:

• Log in to Stock2Shop > Queue > Failed > click 3 dots on failed item > view the data to see which product you need to fix.
• Get all the SKUs from the variant tab.
• Log in to channel (website) backend > Products > search the SKUs or source product code that you found in the Stock2Shop error > delete all those SKUs from the website.
• Proceed to re-linking the affected products inside your Stock2Shop console.

Relink to existing products on website:

• Enter your Stock2Shop console.
• Follow this guide to re-link the affected product(s).

Dealing with queue errors

Once you have updated and saved the product(s) affected, you will need to skip all the relevant ‘update’ failed queue errors. The updated item will be added to the back of the queue which will re-add and link the product with your website.