No Default Customer Code Given or Source Customer Code and Not Allowed to Create Customer

No Default Customer Code Given or Source Customer Code and Not Allowed to Create Customer

Issue:

Failed to create order as no default customer code given or source customer code not allowed to create customer

Applies to:

sage-business-cloud-accounting

Solution:

The customer code specified in the accounting system has not been entered in the required sales channel field on Stock2Shop, resulting in the order not being able to sync to Sage successfully.

• Confirm whether you use a default customer code setup in Stock2Shop or if you use a field from your website to specify the customer code for each order.
• If your website specifies the customer code for each order:
  • Navigate to the customer on the website
  • Confirm that the customer code has been entered correctly in the designated field
  • Either recreate the order or update the source customer code field on the customer in Stock2Shop, and retry the queue error
• Otherwise ensure the customer account is active in Sage Business Cloud Accounting.
• Retry the order error if the customer is created in Sage after the error.