Duplicate line items are not allowed

Duplicate Line items are not allowed

Issue:

This error occurs when the order from a sales channel has a single SKU listed twice as separate line items. If the SKU is ordered twice, it should display as one line item on the order with a quantity of 2. This also occurs when the sales channel has a specific discount process in which the system adds the same SKU to the order as a negative value..

Solution:

To confirm which of the above is causing the error, follow the below steps:

• Log in to the Stock2Shop Console.
• Click on Queue > View.
• Click on the three dots on the right of the order error > click View Item.
• Scroll down on the payload and find the order number (“order_number”:).

{
  "order": {
    "order": {
      "id": 443,
      "order_number": "443",
      "order_key": "wc_order_6KyJndyBGpu7O",
      "created_at": "2020-01-16T15:39:44Z",
      "updated_at": "2020-01-16T15:41:02Z",
      "completed_at": "1970-01-01T00:00:00Z",
      "status": "processing",
      "currency": "ZAR",
      "total": "3298.00",
      "subtotal": "3298.00",
      "total_line_items_quantity": 3,
      "total_tax": "0.00",
      "total_shipping": "0.00",
      "cart_tax": "0.00",
      "shipping_tax": "0.00",
      "total_discount": "0.00",
      "shipping_methods": "",

• Log in to the admin portal of your sales channel (online store).
• Navigate to Orders and search for the above order number.
• Check the order for either duplicate SKUs on different line items or two line items with blank SKUs.

If a discount app is causing the order to duplicate the SKU, you will have to contact Stock2Shop Support to assist in adding a setting to combine the line items. Note, Stock2Shop needs to combine them or the order will fail when sending it to the ERP / accounting system / fulfillment service.

If the order has been created incorrectly (for whichever reason) and you don’t want Stock2Shop to automatically combine both line items, it will need to be manually captured and the fulfillment manually created. You can also manually adjust the invoice to only have a unique line item per SKU.