Could not connect to host

Could not connect to Host to post orders

Issue:

The tunnel or network between Stock2Shop and source (the ERP / accounting system) is down or is giving errors.

Solution:

• Check that the ERP / accounting system server can access the internet.
• Check if services “Apifact Tunnel” and “Apifact Connector” are running on the server:
  • Go to Windows search and type in “services” (on the source server where our Apifact software is installed)
  • Click on the services icon
  • Find the two services named “Apifact Tunnel” and “Apifact Connector”
  • Restart both services
  • Confirm that the services are both running
• Check any additional services that may need to be up an running.
• Confirm that the firewall is not blocking Stock2Shop.
• Retry the queue error.

If the issue is not resolved, please contact support@stock2shop.com.