No connection to the ERP server

Apifact Proxy CURL Error: 52, Empty reply from server

An order failed to create on the ERP / accounting system due the server being down or the Stock2Shop services being offline.

Attempt to retry the queue item after a brief period, as it may stem from a temporary loss of communication. If that fails, try the following:

Check if communication with server works using the following endpoint: https://[client_name].apifact.com:8000/
- Log on to the client’s console under Settings > Manage Sources > 3 Dot menu on the source > Edit - Advanced > tunnel_host
- Update client_name with the tunnel name
Check if the ERP server can communicate with the internet.
If this does not resolve the error, then the Apifact services would likely need to be restarted:
- Go to Windows search and type in “services” (On the source server where our Apifact software is installed)
- Click on the services icon
- Find the two services named “Apifact Tunnel” and “Apifact Connector”
- Restart both services
- Confirm that the services are both running

Restart alternate connector:

If your Apifact Connector service is disabled then you are more than likely running the connector using a Windows script file. The instructions below will help you restart this connector.
- In the bottom right corner of your screen find the “connector Stock2Shop” process and right click on it
- Choose “Close” to exit the process
- Find the “connectorStock2Shop” shortcut on your desktop and open it to start it again